THE CLINIC WILL CONTINUE TO PROVIDE SERVICES THROUGHOUT THE ALERT LEVEL 4 PERIOD WHICH COMMENCED 11:59 PM Tuesday 17, 2021.
Services delivered during this time will be as per the directives we receive from the Government of New Zealand, Ministry of Health (MoH), Whanganui DHB, the National Hauora Coalition (NHC is a Primary Health Organisation which Living Waters Medical contracts to), the Royal New Zealand College of General Practitioners, the Nursing Council of New Zealand and other national and local governmental authorities.
THERE WILL BE NO FACE -TO -FACE CONSULTATIONS WITHOUT PRIOR ASSESSMENT VIA TELEPHONE/VIDEO CONSULTATION UNTIL FURTHER NOTICE: When you book in for a consultation you will first be assessed by phone/video (further detail in the phone and video consultations section on this site) and the clinical team will make an assessment as to whether you may need a face-to-face consultation. If the clinician/s deem a face-to-face consultation is necessary you will be asked to present to the clinic for a consultation in person. This system has been established as per the regulations to protect yourself, our team, and our other clients from acquiring or spreading the COVID-19 infection. Please note that this is not negotiable and we request that you work with us to help us serve all our patients without the risk of infection with COVID-19.
AN ACKNOWLEDGEMENT & REQUEST FROM OUR TEAM:
These are difficult times and we advise that we are able to serve you better as a team only if all our clients adhered to the regulations imposed on the operators of essential services like ours. We acknowledge that the COVID-19 pandemic has created stress at different levels and that it is justified that you may be anxious about your health in general or the COVID-19 pandemic in particular. We cannot reiterate enough that our team has been working extended hours to establish alternate systems of working to ensure we continue to remain open and offers services to our clients. No doubt they may not be to your preference but perhaps it is worth considering that these are times where we continue to do our best with the resources available to us as per the instructions from the government.
Please also note that our team members have been and will continue to be out on the frontline to ensure we support our community in the fight against COVID-19. We request that you consider that the team members have the same stressors as anyone else in the country today with regard to their own health and safety and that of their near and dear ones. Please be kind to one another and to our team members as without them our service would fail.